FyndnSeek Terms of Service

Last updated: 29 July 2026

These Terms of Service (“Terms”) govern your access to and use of FyndnSeek on iOS, Android, and web, related websites (including share links at share.fyndnseek.com), and any other services we operate that link to these Terms (together, the “Service”).

The Service is operated by Fynders Seeker Limited, a New Zealand company (“we”, “us”, “our”).

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how we collect and use personal information. It is incorporated into these Terms by reference.

1. Who we are and how to contact us

Trading / app name: FyndnSeek
Legal entity: Fynders Seeker Limited (New Zealand), NZBN 9429053619150
General contact: hello@fyndnseek.com
Privacy / account requests: privacy@fyndnseek.com

Where we operate: FyndnSeek is developed by a New Zealand company and is available worldwide. Much of our directory content today focuses on New Zealand regions (for example Auckland and Waiheke Island). These Terms apply wherever you use the Service, unless local law requires otherwise.

2. Eligibility

You must be at least 13 years old to create an account or use signed-in features that require an account.

If you are under 18, you may use the Service only with permission from a parent or legal guardian who agrees to these Terms on your behalf.

You may not use the Service if:

  • You are prohibited from doing so under applicable law
  • We have previously suspended or terminated your account for breach of these Terms
  • You intend to use the Service for unlawful, harmful, or abusive purposes

3. Accounts and security

3.1 Creating an account

To access certain features (for example favourites, posting, reviews, messaging, and business tools), you must create an account through our authentication provider. You may sign up with email and password and/or platform sign-in where offered (for example Apple on iOS or Google on Android).

You agree to provide accurate, current information and to keep your profile up to date where relevant.

3.2 Your responsibility

You are responsible for:

  • Activity that occurs under your account
  • Keeping your sign-in credentials secure
  • Signing out on shared devices

Notify us promptly at privacy@fyndnseek.com if you believe your account has been compromised.

3.3 One person, one account

Do not create multiple accounts to evade enforcement, manipulate reviews or rankings, or mislead other users. We may merge or close duplicate accounts at our discretion.

4. The Service

FyndnSeek is a community-focused local discovery platform. Depending on your region and whether you are signed in, the Service may include:

  • Business and experience directories — browse, search, favourite, and share listings
  • Community noticeboard — posts such as events, general notices, and items for sale
  • Reviews and ratings — on businesses and experiences
  • Messaging — chat between members (for example buyer/seller conversations)
  • Maps and location features — when you grant location permission
  • AI-assisted search (“Fynn”) — conversational search over listings
  • Personalisation — interest-based carousels and recommendations when signed in
  • Arcade games — optional in-app games with public leaderboards
  • Share links — preview pages for listings at share.fyndnseek.com
  • Owner and admin tools — for verified business owners and authorised staff roles

Guest access: You may browse much of the Service without an account. Some actions require sign-in.

Availability: We may change, suspend, or discontinue any part of the Service at any time. We do not guarantee uninterrupted or error-free operation.

Beta / evolving features: Some features (including AI search) may be labelled as testing or limited. They may change, produce incomplete results, or be withdrawn without notice.

5. Business listings and owner verification

5.1 Listing a business

If you apply to list or manage a business on FyndnSeek, you must:

  • Have authority to represent that business
  • Provide accurate listing information (name, address, hours, contact details, descriptions, photos, and related fields)
  • Keep listings reasonably up to date

5.2 Verification

Business owner access may require verification before you can publish or fully manage listings. We may approve, reject, or revoke verification at our discretion. Verification indicates we have reviewed an application — it is not an endorsement of the business, its products, services, or conduct.

5.3 Premium and analytics access

Certain analytics or enhanced owner features may be limited to approved roles (for example Premium Business, Admin, or Founder). These roles are assigned by us; they are not consumer purchases inside the app today.

6. Your content

6.1 What counts as “Your Content”

“Your Content” means text, images, ratings, reviews, listings, noticeboard posts, chat messages, profile information, and other material you submit or make available through the Service.

You retain ownership of Your Content. You are solely responsible for Your Content and for ensuring you have all rights needed to post it.

6.2 Licence you grant us

By submitting Your Content, you grant Fynders Seeker Limited a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, publish, display, and distribute Your Content only as needed to operate, promote, and improve the Service — for example showing your review on a business page, your noticeboard post in a regional feed, or your avatar on a leaderboard.

This licence ends when Your Content is deleted from our systems, except where:

  • Other users have lawfully shared or saved copies outside our control
  • We must retain limited copies for legal, security, or backup purposes
  • Anonymised or aggregated data derived from Your Content remains in use

6.3 Public content

Content you publish in public areas of the Service (for example listings, noticeboard posts, public reviews, and leaderboard names) may be visible to other users and on share links. Think carefully before posting personal or sensitive information.

7. Community standards and prohibited conduct

You agree not to:

  • Violate any applicable law or regulation
  • Post false, misleading, or fraudulent content (including fake reviews or impersonation)
  • Infringe intellectual property, privacy, or other rights of others
  • Harass, threaten, abuse, or discriminate against others
  • Post content that is unlawful, obscene, sexually exploitative, violent, hateful, or otherwise objectionable
  • Upload malware or attempt to disrupt or probe the Service
  • Scrape, crawl, or harvest data from the Service except as we expressly allow
  • Use automated means to create accounts, send messages, or manipulate rankings
  • Spam, advertise unrelated products, or use the Service primarily for unsolicited commercial outreach without our permission
  • Circumvent security, access controls, or moderation
  • Use the Service to arrange or promote illegal transactions

We use automated and human moderation, including text blocklists and image moderation (for example via WebPurify), to enforce these standards. We may remove content, hide listings, or restrict features without prior notice.

8. Reviews, noticeboard, and messaging

8.1 Reviews

Reviews must reflect genuine experiences or opinions. Do not post reviews for compensation without disclosure, on behalf of others without permission, or to manipulate ratings.

Business owners may post public replies to reviews where the feature is available. Replies must comply with these Terms.

8.2 Noticeboard and items for sale

Noticeboard posts (including items for sale and events) are user-generated. We do not act as a seller, buyer, broker, escrow agent, or payment processor. Any transaction, meeting, or arrangement is solely between users.

You are responsible for complying with applicable consumer, trading, and safety laws (including accurate descriptions, pricing, and age restrictions for certain goods).

8.3 Messaging

Chat is provided for convenience. We do not monitor all messages in real time. Do not share financial details, passwords, or other sensitive information in chat. Report abuse via in-app feedback or hello@fyndnseek.com.

9. AI search and automated features

AI-assisted search uses automated processing (including third-party AI services such as Google Gemini) to interpret queries and suggest listings.

You acknowledge that:

  • AI results may be inaccurate, incomplete, or outdated
  • AI search is a discovery aid, not professional advice (for example legal, medical, financial, or safety advice)
  • You should verify important information directly with businesses or official sources
  • Voice input may use device speech recognition; see our Privacy Policy for how that data is handled

Do not submit queries or content designed to bypass moderation or extract confidential information.

10. Third-party services and links

The Service integrates with or links to third parties, including:

  • Authentication (Clerk)
  • Maps (Mapbox, Google Maps)
  • Business websites, phone numbers, and social links listed by users
  • Weather, address lookup, analytics, email, and other providers described in our Privacy Policy

We do not control third-party services. Your use of them is subject to their terms and policies. We are not responsible for third-party content, availability, or conduct.

Opening directions or external links may leave the FyndnSeek app or website.

11. Intellectual property

11.1 Our rights

FyndnSeek’s name, logos, app design, mascots, and other branding are owned by us or our licensors. Except for the limited rights in these Terms, we grant you no licence to our intellectual property.

11.2 Feedback

If you send suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you.

11.3 Copyright complaints

If you believe content on the Service infringes your copyright, contact hello@fyndnseek.com with:

  • Identification of the work claimed to be infringed
  • The URL or description of the material on FyndnSeek
  • Your contact details and a good-faith statement of authority to act

We may remove or disable access to disputed material and terminate repeat infringers where appropriate.

12. Push notifications and in-app communications

With your permission, we may send push notifications (for example messages, owner alerts, or service announcements). You can disable notifications in device settings and, where available, in-app settings.

We and authorised administrators may send in-app alerts or broadcasts to users. Marketing emails, where sent, will include unsubscribe options as required by law.

13. Fees

FyndnSeek is currently free to download and use for standard member features. We do not process in-app purchases or subscriptions in the app today.

We may introduce paid features in the future. If we do, we will present applicable terms and pricing before you are charged.

14. Suspension and termination

We may suspend or terminate your access to the Service, or remove content, if we reasonably believe you have:

  • Breached these Terms
  • Created risk or legal exposure for us or other users
  • Used the Service unlawfully or abusively

Where practical, we may warn you first — but we are not obliged to do so for serious or repeated violations.

You may stop using the Service at any time. Sections that by nature should survive (including disclaimers, limitation of liability, indemnity, and governing law) survive termination.

15. Account deletion

You may request deletion of your account by emailing privacy@fyndnseek.com from your account email address. We will verify your identity and process the request in line with our Privacy Policy.

An in-app account deletion option may be added later. Until then, email is the supported method.

Deletion may not remove content that other users have copied, or information we must retain for legal, security, or backup reasons.

16. Disclaimers

To the fullest extent permitted by law:

The Service is provided “as is” and “as available”.

We do not warrant that:

  • Listings, reviews, noticeboard posts, hours, prices, or other user or third-party information is accurate, complete, or current
  • Businesses, experiences, events, or items for sale are safe, legal, or suitable for you
  • The Service will be uninterrupted, secure, or error-free
  • AI search results are reliable

We are not a party to dealings between users or between users and listed businesses. Any reliance on directory information, reviews, or messages is at your own risk.

Nothing in these Terms excludes or limits rights or remedies that cannot be excluded under applicable law, including non-excludable consumer guarantees under the New Zealand Consumer Guarantees Act 1993 where you qualify as a “consumer” under that Act.

17. Limitation of liability

To the fullest extent permitted by law:

  • Fynders Seeker Limited, its directors, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Service
  • Our total liability to you for all claims relating to the Service in any 12-month period is limited to the greater of NZD $100 or the amount you paid us for the Service in that period (which may be zero today)

These limits apply whether claims are based on contract, tort (including negligence), statute, or otherwise, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the minimum permitted by law.

18. Indemnity

You agree to indemnify and hold harmless Fynders Seeker Limited and its directors, employees, and contractors from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your Content
  • Your use of the Service
  • Your breach of these Terms
  • Your violation of any law or third-party rights

19. Governing law

These Terms are governed by the laws of New Zealand, without regard to conflict-of-law rules.

If you access the Service from another country, you are responsible for compliance with local laws. Where local mandatory consumer protection laws give you rights that cannot be waived by contract, those rights remain available to you.

20. Disputes

Contact us first: Email hello@fyndnseek.com and describe the issue. We will try to resolve it informally.

Courts: Subject to any non-excludable rights, the courts of New Zealand have exclusive jurisdiction over disputes arising from these Terms or the Service.

Time limit: To the extent permitted by law, any claim against us must be brought within one year after the event giving rise to the claim.

21. General

  • Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
  • Changes: We may update these Terms. The “Last updated” date will change. Material changes may be notified in the app or by email. Continued use after changes take effect means you accept the updated Terms.
  • Assignment: You may not assign your rights under these Terms. We may assign ours in connection with a merger, sale, or reorganisation.
  • Severability: If any provision is unenforceable, the rest remains in effect.
  • No waiver: Failure to enforce a provision is not a waiver of our right to enforce it later.
  • Language: These Terms are written in English. If translated, the English version controls to the extent permitted by law.

22. Apple and Google app store terms

If you downloaded FyndnSeek from the Apple App Store or Google Play Store:

  • These Terms are between you and Fynders Seeker Limited, not Apple or Google
  • Apple and Google are not responsible for the Service or its content
  • Apple and Google have no obligation to provide maintenance or support for the app
  • In the event of failure of the app to conform to any applicable warranty, you may notify Apple or Google for a refund of the purchase price (if any) for the app; to the maximum extent permitted by law, Apple and Google have no other warranty obligation
  • Apple and Google are third-party beneficiaries of this section and may enforce it against you

Store-specific terms may also apply to your use of the app marketplace.

23. Contact

Questions about these Terms: hello@fyndnseek.com
Privacy and account deletion: privacy@fyndnseek.com

Fynders Seeker Limited (New Zealand), NZBN 9429053619150

Related: Privacy Policy

‍

FyndnSeek Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Fynders Seeker Limited, a New Zealand company (“we”, “us”, “our”), collects, uses, stores, and shares personal information when you use FyndnSeek on iOS, Android, and web anywhere in the world, and when you interact with related services such as share links at share.fyndnseek.com.

If anything here is unclear, contact us at privacy@fyndnseek.com.

1. Who we are and how to contact us

Trading / app name: FyndnSeek
Legal entity: Fynders Seeker Limited (New Zealand), NZBN 9429053619150
Privacy contact: privacy@fyndnseek.com
General contact: hello@fyndnseek.com

Where we operate: FyndnSeek is developed by a New Zealand company and is available for download worldwide. Much of our directory content today focuses on New Zealand regions (for example Auckland and Waiheke Island). If you use the app from another country, the same practices in this policy apply unless local law requires otherwise.

Data controller: For personal information covered by GDPR and similar laws, Fynders Seeker Limited is the data controller. Contact privacy@fyndnseek.com for privacy requests.

2. What personal information we collect

We group personal information into three sources.

2.1 Information you give us

Account and profile (when you sign up or edit your profile):

  • Name (first and last)
  • Email address
  • Password (handled by our authentication provider; we do not store your password in our database)
  • Phone number (optional)
  • Date of birth (optional)
  • Profile photo (avatar)
  • Home address fields (street, suburb, city, postcode, building/unit details, coordinates when you pick an address)
  • Whether your home region is visible to other members
  • Onboarding interests (business and experience categories you select)
  • App preferences (for example UI mode and alternate app icon)

Business owner verification (when you apply to list a business):

  • Name, business name, suburb, phone, email, business category

Business and experience listings (when you create or edit listings):

  • Names, descriptions, addresses, contact details, opening hours, photos, logos, tags, and other fields you enter

Community noticeboard posts:

  • Title, description, price, suburb, expiry date, poster display name, images

Reviews:

  • Rating, review text, display name and avatar snapshot at time of review

Chat messages:

  • Message text between buyers and sellers in a conversation

Contact and feedback forms:

  • Name, email, message, optional screenshot, app version, platform, current screen route

Arcade high scores:

  • First name, last name, score (shown on a public leaderboard)

2.2 Information collected automatically

Authentication session

  • Session tokens stored on your device to keep you signed in (secure storage on native apps; browser storage on web)

Device location (only when you grant permission):

  • Latitude and longitude for map display, proximity search, and weather

Push notifications (only when you grant permission):

  • Push notification token and platform (iOS/Android), linked to your account

Search and usage analytics

  • Search terms, AI search session metadata, listings shown, and interaction events
  • For some business owners: name, email, role, and primary business identifier in our analytics tool (Mixpanel)

AI search processing

  • Search query text and optional conversation context sent to our servers
  • Optional latitude/longitude for proximity searches
  • Queries may be processed by Google Gemini and logged for quality improvement

Voice input for AI search (only when you use the microphone and grant permission):

  • Speech converted to text on your device; we do not store raw audio on our servers

Photos you upload

  • Images screened by our moderation provider before publication

Local app storage

  • Preferences such as selected region, dismissed tips, and similar non-sensitive settings

Server logs

  • Operational and error logs, including IP address used for rate limiting on public forms

2.3 Information we receive from third parties

Authentication provider (Clerk)

  • Account identifier, email, name, OAuth profile data, sign-in metadata

Address providers (when you search for an address):

  • Address suggestions from AddySolutions or AddressFinder (New Zealand), via our servers

Sign in with Apple / Google (if you choose those options):

  • Profile information provided by the identity provider

We do not process payment card details in the app today.

3. Why we collect information and legal bases

Purpose: Provide the service — Account, profiles, listings, chat, maps, search
Legal basis (GDPR): Contract

Purpose: Security and safety — Authentication, rate limits, image moderation
Legal basis (GDPR): Legitimate interests

Purpose: Improve the product — Search and usage analytics
Legal basis (GDPR): Legitimate interests

Purpose: Marketing email — Mailchimp audience after onboarding
Legal basis (GDPR): Consent (explicit opt-in before marketing sync is being introduced)

Purpose: Push notifications — Alerts for activity you care about
Legal basis (GDPR): Consent

Purpose: Legal compliance — Lawful requests and record-keeping
Legal basis (GDPR): Legal obligation

4. Cookies, tracking, and device identifiers

Web: Our analytics provider may use browser storage (for example localStorage) when you use FyndnSeek on web.

Mobile: We use product analytics (Mixpanel), not advertising networks. We do not sell personal information for cross-context behavioural advertising.

iOS / Android: We use analytics to understand how the app is used, not to serve third-party ads.

5. Who we share information with

We use service providers that process data on our behalf:

We may also share information:

  • With other users when you publish public content (listings, posts, reviews, limited public profile fields, leaderboard names).
  • When required by law, or to protect rights, safety, and security.
  • In a business transfer (merger, acquisition, or asset sale), with notice where required by law.

We do not sell personal information as defined under California law.

6. International transfers

FyndnSeek is available worldwide, but our infrastructure and providers are global:

  • Primary database and file storage: Supabase, South Asia (Mumbai, India)
  • Other processing: United States and other countries where our sub-processors operate (including Clerk, Mixpanel, Google, Mapbox, Resend, Mailchimp, WebPurify, ElevenLabs, and Expo)

When you use FyndnSeek from outside India, your information may be transferred to, stored in, or accessed from India, the United States, and other countries with different data-protection laws.

New Zealand: Under the Privacy Act 2020, we take reasonable steps to ensure overseas recipients protect personal information appropriately.

EEA / UK: Where GDPR applies, we rely on appropriate safeguards such as standard contractual clauses included in provider agreements, where applicable. Contact privacy@fyndnseek.com for more information about transfers affecting you.

7. How long we keep information

  • Account profile and content you choose to keep (listings, posts, chat while active) — Until you delete the content, request account deletion, or we no longer need it for the service
  • Search analytics — 30 days
  • App feedback and similar support submissions — 30 days
  • Server / operational logs (including IP-based rate-limit data) — 30 days
  • Mixpanel analytics — 30 days
  • AI search embedding cache — About 12 hours
  • Push tokens — Until you revoke permission, sign out, or delete your account

We may keep limited information longer when required by law, to resolve disputes, enforce our terms, or protect security.

When you request account deletion (see Section 9), we delete or anonymise personal information we no longer need, subject to the exceptions above.

8. How we secure information

We use industry-standard measures including:

  • Encryption in transit (HTTPS/TLS) for API and web traffic
  • Encryption at rest on our cloud database and storage provider
  • Authentication through a dedicated identity provider; secure token storage on devices
  • Database access controls and row-level security
  • Column-limited public profile views (no email, phone, date of birth, or full street address on cross-user profile reads)
  • Automated image moderation before public uploads
  • Rate limiting on public submission endpoints

No system is perfectly secure. Report concerns to privacy@fyndnseek.com.

9. Your rights and how to exercise them

Depending on where you live, you may have rights to access, correct, delete, export, object to, or restrict processing of your personal information, and to withdraw consent where processing is consent-based.

Contact us: email privacy@fyndnseek.com. We may need to verify your identity.

In-app controls today:

  • Edit profile and privacy settings: Account → Privacy & security
  • Sign out: ends your session on the device
  • Push notifications: device settings and in-app notification settings
  • Marketing email: unsubscribe link in any Mailchimp email, or email privacy@fyndnseek.com

Account deletion: Email privacy@fyndnseek.com from your account email and ask us to delete your account. We will verify your identity and process the request. An in-app account deletion option is planned.

Data export: Email privacy@fyndnseek.com to request a copy of personal information we hold about you.

10. Region-specific disclosures

New Zealand (Privacy Act 2020)

We handle personal information in line with the Information Privacy Principles. You may complain to the Office of the Privacy Commissioner: www.privacy.org.nz

Australia (Privacy Act 1988)

Australian users have rights under the Australian Privacy Principles. Complaints may be made to the Office of the Australian Information Commissioner: www.oaic.gov.au

European Economic Area and United Kingdom (GDPR / UK GDPR)

If you are in the EEA or UK:

  • Controller: Fynders Seeker Limited
  • Contact: privacy@fyndnseek.com
  • Legal bases: See Section 3
  • Rights: Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent; right to lodge a complaint with your supervisory authority
  • Transfers: See Section 6

United States — California (CCPA / CPRA)

California residents have additional rights. In the last 12 months we may have collected:

  • Identifiers — Name, email, account ID, push token (disclosed to service providers: Yes)
  • Customer records — Profile, address, phone (Yes)
  • Internet / network activity — Search logs, analytics events (Yes)
  • Geolocation — Precise location if you allow it (Yes)
  • Audio — On-device speech-to-text only; not stored as audio by us (No — processed on device)
  • User-generated content — Listings, posts, reviews, chat, photos (Yes — hosting; other users if public)

We do not sell personal information. We do not share personal information for cross-context behavioural advertising.

Sensitive personal information: Date of birth is optional and used only for your profile, not for inferring characteristics beyond providing the service.

Exercising rights: privacy@fyndnseek.com. We will not discriminate against you for exercising privacy rights.

Other US states: Residents of states with similar privacy laws may contact privacy@fyndnseek.com; we will honour applicable rights.

11. Children's privacy

FyndnSeek is not directed at children under 13. You must be at least 13 years old to create an account.

We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us information, contact privacy@fyndnseek.com and we will delete it.

12. Automated decision-making and profiling

AI search uses automated processing (including Google Gemini) to interpret queries and rank listings. This affects which results you see, not legal or similarly significant decisions about you. You can use standard (non-AI) search instead.

Business owner verification may involve human review of applications; rejections are not fully automated without oversight.

13. Changes to this policy

We will update this page when our practices change. The Last updated date at the top will change. For material changes, we may notify you in the app or by email where appropriate.

14. Complaints

Contact us first at privacy@fyndnseek.com. If you are not satisfied:

‍